FAQ

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Please contact our Customer Service Hotline by telephone at +852 2584 3820, by fax at +852 2584 3801 or e-mail at cs@megahubhk.com. The hotline is open from Monday to Friday, from 08:30am – 17:30pm, except for Hong Kong public holidays.

You are welcome to install PowerTicker and MagicTrader and access them on multiple devices. Please note that a login ID cannot be used for simultaneous or duplicate login.

Please click here to login to PowerTicker web version.

Please contact Customer Service at +852 2584 3820 or send an email to cs@megahubhk.com with the subject line: Account Assistance.

Our Customer Service representatives would be happy to assist you. Please send an email to cs@megahubhk.com with the subject line: Password Change.

Please note that effective September 2015, Google Chrome will no longer support Java, which is required to run the PowerTicker web version. We recommend using Internet Explorer 8.0+, Firefox or Safari instead. Please refer to System Requirements for PowerTicker.

  • Dual Core CPU 2.0GHz or above with at least 2GB RAM (1GB free space)
  • At least 1 GB free space on hard disk
  • Operating System: Chinese or English Microsoft Windows XP/Vista/7, Mac OS 10.10.2 or above
  • Suggested Browser: Internet Explorer 8.0 or above, Firefox 38.0.1 or above, Safari 5.1.7 or above
  • 3MB Broadband with TCP port 80, 443 ready for connection
  • Sun Java JRE version 8 update 45 or above
  • Service is optimized for Internet Explorer 8.0 or above and is best viewed with resolution of 1280 x 1024.

Supported Languages

  • Traditional Chinese, Simplified Chinese, English
  • Dual Core CPU 3.0GHz or above with at least 4GB RAM (2GB free space)
  • At least 1 GB free space on hard disk
  • Operating System: Chinese or English Microsoft Windows XP/Vista/7
  • Suggested Browser: Internet Explorer 8.0 or above, Firefox 38.0.1 or above, Safari 5.1.7 or above
  • 3MB Broadband with TCP port 80, 443 ready for connection
  • Best viewed with resolution of 1920 x 1080

Supported Languages

  • Traditional Chinese, Simplified Chinese, English

We offer Basic and Professional Packages in web and download versions. Please refer to the “Plan Comparison” section of PowerTicker.

MegaHub has partnership agreements with selected brokerage firms to provide terminals with trading platform integration. Please check with your brokers if PowerTicker is available.

A. If you see the below screen when you attempt to login, you may need to install the Sun Java JRE application.

Click here for instructions on how to install the Sun Java JRE.

In Internet Explorer, blank screen shows after login:

5.1IE

In Firefox, the window displays “A plugin is needed to display this content.”:

5.1Firefox

B. Are you accessing internet via Firewall or a Proxy server?

For computers behind a firewall or proxy server, TCP/UDP outgoing ports 6006 and 443 must be opened, as the user’s computer can establish a socket connection with our servers via the proxy server. If you have any inquiries about the setting, please contact our Customer Service Hotline by telephone at +852 2584 3820, by fax +852 2584 3801 or through e-mail cs@megahubhk.com.

C. If you are using Internet Explorer, your temporary files may be corrupted.

Please follow the steps below to clear the corrupted files and the program will reload the files again.

  1. Click “Tools” -> “Internet options” at Internet Explorer top menu bar.
    IE_set
  2. Click the “Delete” button under “Browsing History”, check the box for “Temporary Internet files and website files”, and click the “Delete” button in the popup window. IE_set2IE_set3
  3. Please restart Internet Explorer after the process is completed and you can try to login again.

 

Note: If you still experience technical issues, please contact our Customer Service Hotline by telephone at (852) 2584 3820. The hotline operates from Monday to Friday, 8:30am to 5:30pm.

Sun Java might be low in internal storage space or corrupted.

  1. Click “Start” -> “Control Panel” -> “Java”
    java
  2. Click “Settings” under “Temporary Internet Files”
    java2
  3. Check the box for “Trace and Log Files” and “Cached Applications and Applet”, then click “OK”.
    java3
  4. Please restart computer to make the changes effective.

 

Note: If you still experience technical issues, please contact our Customer Service Hotline by telephone at (852) 2584 3820. The hotline operates from Monday to Friday, 8:30am to 5:30pm.

For iOS:

  • Minimum hardware requirements: iPhone 4, iPod Touch (4th Generation), iPad 2
  • iOS requirement: iOS 6 or above
  • iPhone / iPod screen resolution: support 960×640 px and 1136×640 px only
  • iPhone 5’s 4-inch screen will be supported but blank space may appear in lower area and no additional UI & data field will be inserted
  • Support iPad screen in “2X” mode only

For Android:

  • Most of Android phones produced by popular manufacturers (e.g. HTC, Samsung, LG, Motorola and Sony, etc.) with screen size ranging from 3.5″ to 5.3″ will be supported
  • Android OS: 2.3.3 or above (excluding version 3 series)
  • Android screen resolution: best viewed in 800×480 px (e.g. Galaxy S2), support 854×480 px (e.g. Sony Xperia U), 1280×720 px (e.g. Galaxy Nexus, Galaxy S3), 1280×800 px (e.g. Galaxy Note, Galaxy Note 2)
  • Compatibility issue may occur if mobile device manufacturer’s proprietary user interface or proprietary third parties apps are installed
  • For Android Tablet device, the app will run in zoom-to-fit mode. Compatibility issues (crash, login fails & force close) may occur

 

Note: MegaHub is not responsible for any compatibility issues arising from using the application on an iOS device that has been jailbroken or an Android device that has been rooted; from some ports being blocked by Anti-Virus application; or from Task Killer blocking the application from running.

 

MagicTrader is available to PowerTicker subscribers for free. Users can access MagicTrader with their PowerTicker login ID and password.

To download the iOS application, please click here, scan the QR code below or search for “MagicTrader” in the App Store.

MagicTrader iPhone Link QR Code

ios


To download the Android application, please click here, scan the QR code below or search for “MagicTrader” in the Google Play Store.

MagicTrader Android Link QR Code

googleplay