A. If you see the below screen when you attempt to login, you may need to install the Sun Java JRE application.
Click here for instructions on how to install the Sun Java JRE.
In Internet Explorer, blank screen shows after login:
In Firefox, the window displays “A plugin is needed to display this content.”:
B. Are you accessing internet via Firewall or a Proxy server?
For computers behind a firewall or proxy server, TCP/UDP outgoing ports 6006 and 443 must be opened, as the user’s computer can establish a socket connection with our servers via the proxy server. If you have any inquiries about the setting, please contact our Customer Service Hotline by telephone at +852 2584 3820, by fax +852 2584 3801 or through e-mail firstname.lastname@example.org.
C. If you are using Internet Explorer, your temporary files may be corrupted.
Please follow the steps below to clear the corrupted files and the program will reload the files again.
- Click “Tools” -> “Internet options” at Internet Explorer top menu bar.
- Click the “Delete” button under “Browsing History”, check the box for “Temporary Internet files and website files”, and click the “Delete” button in the popup window.
- Please restart Internet Explorer after the process is completed and you can try to login again.
Note: If you still experience technical issues, please contact our Customer Service Hotline by telephone at (852) 2584 3820. The hotline operates from Monday to Friday, 8:30am to 5:30pm.