Q1. Froze at “Please wait while connecting to Megahub” screen after login

Ans 1.1 : Sun Java JRE application not yet installed.

              You can simply click here to retrieve the Sun Java JRE installation instruction.

Ans 1.2 : Are you accessing internet though Firewall or Proxy server?

For computers behind a firewall or proxy server, TCP/UDP outgoing port 443 must be open, given that user's computer can make socket connection to our servers via the proxy server. If you have any inquiry about the setting, please contact our Customer Service Hotline at (852) 2803 2997, via fax (852) 2569 9005 or through e-mail

Ans 1.3 : Internet Explorer temporary files corruption?

Please follow below steps to clear the corrupted files and program will reload the files again.

1. Click “Tools” -> “Internet Options” at Internet Explorer top menu bar.
2. Click the "Delete Files" button within "Browsing History", and click another "Delete" button in the popup window.
3. Please restart Internet Explorer after process complete, and you can now retry to logon.

Q2 Slow respond when switching between different function in PowerTicker Plus

Ans 2.1  Internal Storage of Sun Java was overflowed or corrupted

1. Click "Start" -> "Control Panel" -> "Java"
2. Press “Setting” in “Temporary Internet Files”

1. Check the box of “Applications and Applets” and “Trace and Log Files”, then click “OK”

1. Please restart computer to make changes effective.

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